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Online Store

Terms of Sale

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


By submitting any product order, you agree that you have read and agree to these Terms and Conditions of Sale.

Please note that these Terms and Conditions of Sale are subject to change without notice.


All orders must be paid by credit card or electronic check before shipment. If a customer's credit card or electronic check payment is declined, the order will not be shipped until appropriate arrangements are made to pay the invoice.

I authorize PCSurveillance to charge my credit card on file for any and all orders placed, unless other payment arrangements have been made at the time of order placement. I agree to pay for merchandise received and will not request charge backs from my credit card company. Any and all disputes will be settled with PCSurveillance directly.

In the event that the company does not have a credit card, a bank routing number and account number must be provided when the order is taken for electronic check (e-check). Order will be shipped upon receipt of funds and bank clearance of e-check.


PCSurveillance accepts the following forms of payment:


Cash will be accepted for Walk-in/Local Pickup orders only.


You may opt to have your check withdrawn electronically, in which case we are usually able to ship your merchandise the same day. However, your electronic check MUST CLEAR THE BANK before your product ships. This process sometimes takes as much as 48 hours. Refer to your financial institution on specific policies regarding electronic check clearance.


Money Orders are acceptable for any and all merchandise shipped COD. Money Orders are the only form of payment acceptable for COD orders. Personal and company checks are not acceptable for COD deliveries.


PCSurveillance accepts Visa, MasterCard, and Discover for all orders.





Shipping rates shown online are estimated and do not include shipping insurance, which is mandatory for all orders. Final shipping costs will be calculated at the time of shipment.  You will receive an invoice with the correct shipping charges.


PCSurveillance will NOT ship to persons, entities, or nations that are blacklisted by the United States Department of Homeland Security. We will review all orders for compliance with these regulations, prior to shipment.


PCSurveillance guarantees all of our video surveillance equipment to be free of defects in workmanship and material, and all stocked items to be in 100% working order prior to shipping to the customer. Unless otherwise specified, PCSurveillance will replace or repair, at our discretion, any item experiencing failure for one (1) year after the date of sale to the customer providing that there is no evidence of customer misuse, abuse, or alteration.


Standard Returns Policy:

  • Defective OEM items may be returned to us for repair or replacement (at our discretion), within the warranty period, under the following return conditions:
  • You must contact us to request a Return Merchandise Authorization (RMA) number. To do so, call us Monday through Friday, 9:30am - 6pm EST, at (866) 576-5013, and press "2" at the prompt. You may also email us at rma@pcsurveillance.net.
  • Return the item to us at the address listed below. Returns must be received in "as shipped" condition, and MUST have the RMA number marked clearly and prominently on the outside of the shipping box. RMA items without an RMA number listed clearly on the outside of the box WILL experience delays in processing. PCSurveillance will not be responsible for any delays with incorrectly labeled RMA packages.
  • Please take care to package your return product very carefully. PCSurveillance is not responsible for losses or damages incurred due to shipping and/or improper packaging. We strongly suggest at least two inches of padding all the way around the product itself. You MUST package your return in a BOX. Do not use shipping bags or envelope as these will more than likely promote physical damage to the items which we will not be responsible for.

  • After receipt of the item, PCSurveillance will repair or replace the item and return it to you via standard ground service. For RMA items within 30 days of original purchase date, PCSurveillance will be responsible for the return shipping charges to you via standard ground service only. Any type of delivery service other than UPS ground service will be the financial responsibility of the customer. For product RMA's outside 30 days of the original purchase date, customer will be responsible for all shipping charges involved with the RMA product.

Advanced Replacement Service:

PCSurveillance offers Advanced Replacement Service covering our OEM products and systems for warranty issues within 30 days, as well as items delivered Dead on Arrival (DOA). To utilize our advanced replacement service, please take note of the following:

  • An advanced replacement fee will be incurred with any advanced replacement item. The advanced replacement fee is non-refundable. Fee includes shipping of the item to you and the pre-printed call tag for return shipping of the replaced item to us along with packing material and handling.
  • For all DOA systems and cameras, if applicable, PCSurveillance will file a UPS claim for the product on your behalf. If the claim is paid by UPS you will be reimbursed the advanced replacement fee. Customer reserves the right to file a claim on the DOA product themselves. In this case an advanced replacement product can not be issued. If an item is received DOA, save all of the original packaging material and notify us immediately. Any claim filed with UPS will require inspection of the package and packing materials. No claim can be filed without the original package and packing materials present for inspection.
  • Contact our Technical Support team, Monday through Friday, 9am - 6pm EST, at (866) 576-5013 (press "2" at the prompt) and request a Return Merchandise Authorization (RMA) number as outlined in the Returns Policy. When doing so, please request an Advanced Replacement and we will analyze the situation to see if a UPS claim is in order.
  • Advance replacement service fees are calculated by PCSurveillance as follows for AR product:

Advance Replacement Fee Schedule


Within 30 Days of Purchase
(in addition to Call Tag Cost)

Within 30 � 90 Days of Purchase
(in addition to Shipping, Handling & Call Tag Costs)

All Surveillance Cameras and Multi-camera Power Supplies

20% of item sale price
($25 minimum)

20% of item sale price
($25 minimum)

DVR Cards

10% of item sale price
($25 minimum)

10% of item sale price
($25 minimum)

DVR Systems

Standard Chassis - $225
Rackmount Chassis - $325

Advanced Replacement
Not Available

Accessories (value over $25)



  • Upon arrival of the replacement item, repackage the defective item in the same manner and using the same packing in which the new item arrived. Return it to us within 14 days using the provided pre-printed shipping label.
  • In the event that the defective items are not received within 14 days, your credit card will be charged the full cost of the replacement product in addition to the advanced replacement fee.
  • If defective product is received after the 14 day return period, and original product has already been charged, only 92% of the charged value will be refunded. PCSurveillance is not responsible for any bank or credit card fees involved with refunds for RMA charged items.
  • We recommend that items be shipped via UPS, FedEx, DHL, or any other carrier that provides tracking and delivery confirmation. Items must be packed securely (original packaging is preferred) and we recommend that your package be fully insured. Please remember to write the RMA number you were issued on the outside of the package. PCSurveillance is not responsible for lost or damaged items prior to arrival at our facility.

Please ship your authorized returns to the following address:

ATTN: RMA [your RMA#]
4510 East 71st St., Suite #8
Cuyahoga Hts., OH 44105

Regarding all returns, be advised:

  • All returns must have an RMA number prior to return, and must be returned within 14 days of the RMA issue date. Any RMA received beyond 14 days of the issue date will incur delays in the RMA being processed. PCSurveillance will not be held responsible for delays with RMA product received after 14 days of the RMA issue date.
  • Any RMA received without the RMA number shown clearly and prominently on the outside of the box WILL incur delays in being processed. PCSurveillance will not be held responsible for delays in processing RMA product packages with incorrect or limited information posted on the outside of the box.
  • Any returned equipment showing physical damage of any kind will result in return of the item or charges to repair or replace the item. Charges for physically damaged product will be determined on a case by case basis. Customer will be responsible for all shipping charges.
  • Any advanced replaced equipment returned in good working order will be returned to the customer. Customer will be charged full value for the AR item in addition to the advanced replacement fee already incurred. Customer will be responsible for return shipping charges of the good working product.
  • Products returned for credit, must be returned in original condition within 30 days of purchase, and will be assessed a 20% restocking fee. The balance of the credit will be refunded as house credit only. Returns for credit after 30 days from date of purchase will not be accepted.
  • PCSurveillance will provide ground shipping only for all RMA sent to you within 30 days of original purchase date. Expedited shipping and shipping charges for RMA product after 30 days of the original purchase date will be the customer's responsibility.
  • Any RMA DVR System whose configuration has been altered from its original state without the authority of a PCSurveillance technician will not be covered under warranty.
  • All of our complete DVR products are designed to work as stand alone DVR's. NOT WORKSTATIONS. Any software and/or hardware alterations made to the system will VOID ALL WARRANTIES with PCSurveillance.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PCSurveillance. The collective work includes works that are licensed to PCSurveillance. Copyright 2008, PCSurveillance ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PCSurveillance or purchasing PCSurveillance products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PCSurveillance or to purchase PCSurveillance products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PCSurveillance. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of PCSurveillance used in the site are trademarks or registered trademarks of PCSurveillance.

Website Warranty Disclaimer
This site and the material and content on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PCSurveillance disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PCSurveillance does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PCSurveillance does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
PCSurveillance shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PCSurveillance has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a PCSurveillance product is mistakenly listed at an incorrect price, PCSurveillance reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PCSurveillance reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, PCSurveillance shall issue a credit to your credit card account in the amount of the order.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PCSurveillance without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

PCSurveillance may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PCSurveillance.

Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PCSurveillance products) shall be in the state or federal courts located in Trumbull County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PCSurveillance products) must be commenced within one (1) year after the claim or cause of action arises. PCSurveillance's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PCSurveillance may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PCSurveillance or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
PCSurveillance does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PCSurveillance is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PCSurveillance reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PCSurveillance in its sole discretion.

You agree to indemnify, defend, and hold harmless PCSurveillance, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, PCSurveillance may link to sites operated by third parties. However, even if the third party is affiliated with PCSurveillance, PCSurveillance has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PCSurveillance. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PCSurveillance seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Last Revised: February 23, 2009