Cleveland Office: (216) 325-1006
Columbus Office: (614) 453-0128
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
TERMS AND CONDITIONS OF SALE
By submitting any product order, you agree that you have read and agree to these Terms and Conditions of Sale.
Please note that these Terms and Conditions of Sale are subject to change without notice.
SECTION I: PAYMENT TERMS
All orders must be paid by credit card or electronic check before shipment. If a customer's credit card or electronic check payment is declined, the order will not be shipped until appropriate arrangements are made to pay the invoice.
I authorize PCSurveillance to charge my credit card on file for any and all orders placed, unless other payment arrangements have been made at the time of order placement. I agree to pay for merchandise received and will not request charge backs from my credit card company. Any and all disputes will be settled with PCSurveillance directly.
In the event that the company does not have a credit card, a bank routing number and account number must be provided when the order is taken for electronic check (e-check). Order will be shipped upon receipt of funds and bank clearance of e-check.
SECTION II: ACCEPTABLE FORMS OF PAYMENT
PCSurveillance accepts the following forms of payment:
Cash will be accepted for Walk-in/Local Pickup orders only.
You may opt to have your check withdrawn electronically, in which case we are usually able to ship your merchandise the same day. However, your electronic check MUST CLEAR THE BANK before your product ships. This process sometimes takes as much as 48 hours. Refer to your financial institution on specific policies regarding electronic check clearance.
Money Orders are acceptable for any and all merchandise shipped COD. Money Orders are the only form of payment acceptable for COD orders. Personal and company checks are not acceptable for COD deliveries.
PCSurveillance accepts Visa, MasterCard, and Discover for all orders.
SECTION III: CREDIT CARD FRAUD
CREDIT CARD FRAUD IS A FELONY.
PCSurveillance HAS A ZERO-TOLERANCE POLICY REGARDING FRAUD. IF WE DETERMINE THAT AN ORDER HAS BEEN PLACED FRAUDULENTLY, WE WILL REPORT ANY AND ALL INFORMATION TO THE UNITED STATES FEDERAL BUREAU OF INVESTIGATION.
SECTION IV: SHIPPING
Shipping rates shown online are estimated and do not include shipping insurance, which is mandatory for all orders. Final shipping costs will be calculated at the time of shipment. You will receive an invoice with the correct shipping charges.
SECTION V: RESTRICTED AREAS / HOMELAND SECURITY
PCSurveillance will NOT ship to persons, entities, or nations that are blacklisted by the United States Department of Homeland Security. We will review all orders for compliance with these regulations, prior to shipment.
SECTION VI: WARRANTY POLICY
PCSurveillance guarantees all of our video surveillance equipment to be free of defects in workmanship and material, and all stocked items to be in 100% working order prior to shipping to the customer. Unless otherwise specified, PCSurveillance will replace or repair, at our discretion, any item experiencing failure for one (1) year after the date of sale to the customer providing that there is no evidence of customer misuse, abuse, or alteration.
SECTION VII: RETURN POLICY AND ADVANCED REPLACEMENT SERVICE
Standard Returns Policy:
Advanced Replacement Service:
PCSurveillance offers Advanced Replacement Service covering our OEM products and systems for warranty issues within 30 days, as well as items delivered Dead on Arrival (DOA). To utilize our advanced replacement service, please take note of the following:
Advance Replacement Fee Schedule
Within 30 Days of Purchase
Within 30 ï¿½ 90 Days of Purchase
All Surveillance Cameras and Multi-camera Power Supplies
20% of item sale price
20% of item sale price
10% of item sale price
10% of item sale price
Standard Chassis - $225
Accessories (value over $25)
Please ship your authorized returns to the following address:
ATTN: RMA [your RMA#]
4510 East 71st St., Suite #8
Cuyahoga Hts., OH 44105
Regarding all returns, be advised:
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PCSurveillance. The collective work includes works that are licensed to PCSurveillance. Copyright 2008, PCSurveillance ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PCSurveillance or purchasing PCSurveillance products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PCSurveillance or to purchase PCSurveillance products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PCSurveillance. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of PCSurveillance used in the site are trademarks or registered trademarks of PCSurveillance.
Website Warranty Disclaimer
This site and the material and content on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PCSurveillance disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PCSurveillance does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PCSurveillance does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
PCSurveillance shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PCSurveillance has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a PCSurveillance product is mistakenly listed at an incorrect price, PCSurveillance reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PCSurveillance reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, PCSurveillance shall issue a credit to your credit card account in the amount of the order.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PCSurveillance without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
PCSurveillance may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PCSurveillance.
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PCSurveillance products) shall be in the state or federal courts located in Trumbull County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PCSurveillance products) must be commenced within one (1) year after the claim or cause of action arises. PCSurveillance's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PCSurveillance may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PCSurveillance or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
PCSurveillance does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PCSurveillance is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PCSurveillance reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PCSurveillance in its sole discretion.
You agree to indemnify, defend, and hold harmless PCSurveillance, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, PCSurveillance may link to sites operated by third parties. However, even if the third party is affiliated with PCSurveillance, PCSurveillance has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PCSurveillance. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PCSurveillance seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Last Revised: February 23, 2009